Cancellation Policy
- Normal Appointments
- Users can cancel normal appointments within the app up to 1 hour before the scheduled appointment time without any charge.
- Cancellations made less than 1 hour before the appointment time are not permitted.
- VIP Appointments
- VIP appointments can be canceled up to 1 hour before the scheduled appointment time for a full refund.
- Cancellations made less than 1 hour before the appointment time are non-refundable.
- Important
- Once the scheduled start time of an appointment is within 1 hour, neither cancellation nor rescheduling is possible for both normal and VIP appointments.
- Cancellation Process
- To cancel an appointment, go to the “My Appointments” section in the app and select the cancellation option next to your booking.
- For any assistance, please reach out to queratok2024@gmail.com.